Shipping & Delivery Terms For Online Purchases
Within Malaysia:
Peninsular Malaysia: shipping charge is set at RM10 per order.
East Malaysia: shipping charge is set at RM5 per order.
FREE delivery for order RM500 and above. We ship within 2 working days of your order confirmation.
Items purchased will be couriered via Poslaju or J&T Express Standard Shipping service within 3-5 business days for Peninsular Malaysia, and 2-3 business days for East Malaysia (Monday to Friday, excluding weekends and Public Holidays) upon order payment confirmation. Orders made on Friday after 2pm and on weekends will be processed on the following Monday.
If you wish to ship an order with specific logistic company, please contact us before the order is being processed and delivered.
International Shipping (Singapore & The Rest of the World)
Singapore:
Shipping charge is set based on weight. We ship within 2 working days of your order confirmation. Delivery may take up to 7-10 working days.
The Rest of the World:
Shipping charge is set based on weight. If you wish to ship an order to a specific country, please contact our Customer Service.
Tracking
Once your orders have been picked up by our assigned logistic company, tracking codes would be available and be sent to you via email. You can then enter the tracking code and track the delivery status of your orders via Tracking.my.
If you have any questions on our shipping policy, please contact our Customer Service.
Sign For Your Parcel & Redelivery Arrangement
Please note that you will have to sign for your order. If you are unavailable at the time of delivery, please call the assigned logistic company and provide your tracking number to arrange for a redelivery.
If you are not at the delivery address at the time of delivery, the assigned logistic company will provide a notification card advising you of the process for redelivery. After 2 redelivery attempts are made to deliver your order, it will be returned to us. Redelivery will be at the expense of the customer.
D'MOORE® will not be responsible for orders signed for by someone other than the designated recipient.
If you find that items are damaged upon delivery, please report to Customer Service by contacting us on the same day with supporting evidence and your Invoice number. Reimbursement is subjected to the courier company’s discretion.
In the rare circumstance that your product is missing from your order, please report to Customer Service on the day of delivery and we will be happy to assist.
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by holiday seasons, incorrect delivery addresses being provided to us, delivery failure etc.
Contact our Customer Service:
Email support@dmoore.online.